Memo to the largest hospital in Vermont – Try to ratchet up your abysmal customer service.
So, UVM Medical Center claims it has an Adult Primary Care service for you, waiting your business with open arms to provide you with the care you need.
There’s only one problem: Don’t even think of trying to get an appointment at the Burlington facility in the old Bishop DeGosbriand Hospital at 1 South Prospect Street in Burlington.
If even dare to call to ask for an appointment. They’ll tell you “we’re not accepting any new patients.”
But, if you want to travel to any of it’s 20-or-so satellite facilities, tally-hoe, finest kind.
Just don’t plan on trying to get into the Burlington facility.
You can write the top, highly-paid UVM medical executives such as Stephen Leffler and Sunil Eappen, as I did.
Crickets.
Or try writing Kathleen Carey at Patient Advocacy.
Crickets.
Carey will have her underling call you to tell you what you were already told by Adult Primary Care: no new patient appointments in Burlington.
You can also write a general-form complaint to UVM Medical.
Crickets.
You can also go to your UVM Medical “portal account,” then go to messaging, then click on appointment for Adult Primary Care.
Crickets.
That’s also dead-end that’ll take you only to weekend care.
You can also write the hospital trustees.
Or better yet write the Green Mountain Care Board. That’s the group that keeps its thumb on the medical center to make sure it toes the line.
Yup. UVM has wide-open, wide-berth, welcoming care. Just don’t call Burlington. – Dan Cohen, Burlington, VT